The outage began early this morning, with confirmed reports as early as 6:20 a.m. PT. As of 2:49p.m. PT, Google told CNET that it had identified a fix — one that’ll roll out automatically over the next 6 hours, but you can try rebooting your devices to get it sooner.
CNET can confirm that many of our own Google Home devices were completely kaput as of this morning, throwing errors like these:
- “There was a glitch. Try again in a few seconds.”
- “Hmm, something went wrong. Try again in a few seconds.”
- “Your Google Home isn’t set up yet. To get started, download the Google Home app on a phone or tablet.”
That last one is what my own personal Google Home says, and I hope I don’t have to set it up all over again.
Meanwhile, users (including some of us at CNET) are no longer seeing the option to cast video or audio to our Google Chromecasts, even though a Roku Premiere+ on the same Wi-Fi network did show the option.
Not all of our Google Home devices are having these issues — one in Marietta, Georgia, was working fine — but many are. We’ll let you know when they’re back up and running.
Update, 2:27p.m. PT: Google now says some users are back online, and that it’s working on a broader fix.
Update, 2:55 p.m. PT: Google says it has a fix: “We’ve identified a fix for the issue impacting Google Home and Chromecast users and it will be automatically rolled out over the next 6 hours. If you would like an immediate fix please follow the directions to reboot your device. If you’re still experiencing an issue after rebooting, contact us at Google Home Support. We are really sorry for the inconvenience and are taking steps to prevent this issue from happening in the future.”